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# I have a problem with my 2FA


# Having Trouble Logging in with 2FA?

If you are experiencing **login issues with 2FA** (e.g., lost or stolen phone), you can **contact our customer service** so we can **temporarily disable** the **2FA protection** on your account. 

### Download a 2FA App on Your Phone

🔹 **For Android:**

* [Google Authenticator](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=fr&gl=US&pli=1)
* [Authy](https://play.google.com/store/apps/details?id=com.authy.authy&hl=fr&gl=US)

🔹 **For iPhone:**

* [Google Authenticator](https://apps.apple.com/fr/app/google-authenticator/id388497605)
* [Authy](https://apps.apple.com/fr/app/twilio-authy/id494168017)

📽 **Watch our step-by-step video guide:** [2FA](https://www.youtube.com/watch?v=IRUHrgQYe0g)