SEPA Transfers – Processing Time & Transaction Status

SEPA bank transfers typically take 24 to 48 business hours from the time the funds leave the sender’s account until they are credited to the recipient's account. Our services are closed on weekends.

Status of Your Transfers and Transaction Delivery

1. Your transfer is being processed by the banks

📌 Due to interbank processing times (typically 1 to 2 business days depending on the bank), we cannot receive your transfer on the day it was sent.

📆 Example:

If you initiate a transfer on Thursday, we will likely receive it on Friday, but it may not be processed until Monday or Tuesday.

✅ Once we receive your SEPA transfer, we send the equivalent amount in Bitcoin within the same day.

2. Your transaction has been sent but is waiting for miner validation

🚀 Bitcoin transactions must be confirmed by miners before being fully processed.

👉 Learn more about how Bitcoin transactions work:
https://blog.stackinsat.com/comment-fonctionne-une-transaction-avec-bitcoin/

3. The amount received does not match the amount expected – unexpected transfer

📌 Example:

If you have set up a Bitcoin Savings Plan (BSP) for €20 per week, but we receive a different amount, we will not process the delivery immediately.
Instead, we will contact you via chat or email to confirm the details of the unexpected transfer.

4. You did not include the tracking code in your transfer

🔗 The tracking code is VERY important.

✅ It allows us to assign received euros to your BSP automatically.
✅ This ensures recurring and one-time transfers are processed correctly, and satoshis are delivered to your Bitcoin wallet.

📧 If your transfer does not include the tracking code, you will receive an email with instructions on how to proceed.

5. The name on your SEPA transfer does not match the name on your BSP

📌 If the account holder’s name on the bank transfer does not match the name registered with your BSP, the transfer cannot be processed automatically.

📩 In this case, you will receive a message via chat and/or email.

6. The payment was not sent by your bank

📌 If you forgot to activate the recurring transfer in your banking app when setting up your SEPA transfer, it is very likely that the second payment was never sent by your bank.

📞 In any case, our **customer support team** is available via chat to answer your questions.

Updated on: 29/03/2025