• Can I close my Bitcoin Savings Plan?

  If you wish to close your BSP and no longer benefit from StackinSat's services, please first follow the procedure to suspend your Bitcoin Savings Plan from your StackinSat Dashboard. You will then have to send a message via the chat requesting the deletion of your account to customer service from the email address you provided when creating your account.Popular

• How do I make a one-time transfer in addition to my permanent transfer?

  You can make one-time additions in addition to your recurring transfers. The one-time purchase functionality is directly available from your dashboard in the operation tab. Via your dashboard, you can: Create a one-time purchase by indicating the amount See a list of all your one-time purchases in progress and pending receipt of funds. Delete one-time purchases that you don't want to honor. 🚨 OncSome readers

• Sell Bitcoin (video)

  Procedure for Converting Your Bitcoins into Euros The buyback feature is not yet automated for technical reasons, but it is possible to request a buyback starting from 0.01 BTC for direct delivery and 0.0005 BTC for storage in the StackinSat Vault. The procedure varies depending on whether you are a client receiving delivery to a personal wallet or storing your funds in the StackinSat Vault. Important Information for Clients Receiving Delivery to a Personal Wallet ASome readers

• Are purchases made every week on the same day, at the same time?

  We haven't implemented purchase date and time yet, we are planning to improve the summary emails you already receive when your payout is converted and delivered to your personal safe (wallet or wallet) . The emails you receive will be more pleasant to read and more detailed. Bitcoins are purchased after receipt and verification of your transfer, then added to the bulk daily delivery transaction which is sent at the end of the day between 6 p.m. and 8 p.m. on the Bitcoin network. Miners generaSome readers

• What are the yields of investing in StackinSat?

  The Bitcoin Savings Plan offered by StackinSat does not generate interest per se. By becoming customers, you save the wealth of tomorrow, a store of value, Bitcoin. We have a dedicated page that explains the interest of using Bitcoin for your savings (to discover this page click here). You are investing in a stock that can grow significantly over the next few years. The recurring investment strategy proposed by StackinSat smooths its entry point and thus reduces the impact of the high volatiliFew readers

• I can't log in to my account

  Trouble Logging into Your Account? If you are unable to log into your account, please follow these steps: ✅ Make sure you are on the correct login page: StackinSat Login ✅ Log out and refresh your browser page ✅ Try logging in again 👌 📌 Still not working? If the issue persists, please send us a screenshot via chat, so our technical team can investigate and resolve the problem.Few readers

• Why was my account debited but I still haven't received my satoshis?

  SEPA Transfers – Processing Time & Transaction Status SEPA bank transfers typically take 24 to 48 business hours from the time the funds leave the sender’s account until they are credited to the recipient's account. Our services are closed on weekends. Status of Your Transfers and Transaction Delivery 1. Your transfer is being processed by the banks 📌 Due to interbank processing times (typically 1 to 2 business days depending on the bank), we cannot receive your tFew readers

• What is the registration procedure (KYC)?

  KYC, or "Know Your Customer", is a regulatory compliance measure used by businesses and financial institutions to verify the identity of their customers This process involves collecting personal and financial data, such as: Identity documents, Proof of address, Information about economic activity, The goal is to prevent fraud, money laundering, and other illicit activities. Mandatory Process Following the publication of Decree No. 2021-387, *Few readers

• My Dashboard

  You can find all the information related to your account on your dashboard: StackinSat Dashboard 📽 To track your performance, we have prepared this explanatory video: How to Track the Performance of Your Bitcoin Savings With your dashboard, you can: ✅ Access your different BSPs, including details on type, frequency, recurring amount, total invested amount, and fee percentage. ✅ ViFew readers

• I have a problem with my 2FA

  Having Trouble Logging in with 2FA? If you are experiencing login issues with 2FA (e.g., lost or stolen phone), you can contact our customer service so we can temporarily disable the 2FA protection on your account. Download a 2FA App on Your Phone 🔹 For Android: Google Authenticator Authy (https://play.google.com/store/apps/details?id=com.authy.authy&hl=fFew readers

• How do I know if my bitcoins are safe?

  Securing Your Bitcoins and Funds 🔒 📌 For customers using the "Vault" (Coffre-Fort) storage option, we offer a Proof of Transparency system. With Proof of Transparency, you can track your personal wallet directly on the blockchain, ensuring that StackinSat always holds your Bitcoins in a dedicated wallet just for you. 🔎 Learn more about our Proof of Transparency here: 👉 Proof of Transparency – Track Your Bitcoin Holdings (https://help.stackinsat.com/fr/article/preuvFew readers

• What rate is applied when converting euros to Bitcoin

  The rate applied is that on kraken (xbteur) at the time of conversion of the transfer. The satoshis are then added to the daily bulk delivery transaction that is posted to the Bitcoin network after 8 p.m. in the evening. Satoshis arrive in your Bitcoin wallet once this transaction has been validated by a miner (which may take time depending on network conditions). Here are two articles that will help you better understand the issue of mining fees and how transactions work on the Bitcoin netwoFew readers

• I can't connect to my Green Wallet wallet?

  For your information, StackinSat is not responsible for the use of your Green Wallet. We are not the developer of this digital vault (wallet). 🚀 StackinSat’s role is to deliver bitcoins to your personal vault. 🔗 We strongly recommend reading this article: "Not your keys, not your Bitcoin": https://blog.stackinsat.com/les-5-principales-facon-de-conserver-ou-de-stocker-vos-bitcoins/ (https://blog.stackinsat.com/les-5-principales-facon-de-conserver-ou-de-stocker-vos-bitcoins/Few readers

• Do I have to declare my BSP to the tax authorities

  💡 This guide explains Bitcoin taxation in France. If you are a tax resident of another country, you should consult local regulations. French Crypto Taxation – Key Obligations In France, investors and traders in cryptocurrencies have two main tax obligations: 1️⃣ Declaring taxable transactions and capital gains/losses from digital assets every year using form 2086, which tracks all taxable operations. 2️⃣ Declaring cryptocurrency accounts held abroad (whether opened orFew readers

• Can I change my Bitcoin receiving address?

  What is it? A Bitcoin receiving address is very important. You can think of it as the equivalent of a bank account number (IBAN) in the traditional banking system. 📌 This is the address where we will deliver your Bitcoins. Where to Find It? You can find your Bitcoin receiving address in your personal Bitcoin wallet by selecting the "Receive Bitcoin" option. How to Change It? To change your receiving address in your StackinSat dashboard: 1️⃣ GoFew readers

• Change information on my profile (ex: email address)

  🚨 VERY IMPORTANT For security reasons, some profile information (such as your email address) cannot be changed directly from your dashboard. 📌 Changing certain data could lead to the loss of information related to your Bitcoin Savings Plan (BSP). ⚠️ If you need to update your email, please contact our customer service via chat so we can process your request securely.Few readers

• How to modify my BSP

  You can modify the configuration of your Bitcoin Savings Plan from your dashboard. You will be able to modify the amount and frequency of your payments by clicking on "Modify my current BSP*". Or change your Bitcoin receiving address, by clicking on "Change my Bitcoin delivery address". If you have configured your BSP with a SEPA transfer, do not forget to modify the configuration of your recurring transfer on your online banking application and to clearly indicate the tracking code thatFew readers

• Is it possible, for example, to make a single transfer of €10,000 and split it into 10 purchases of €1,000 for 10 months?

  Your bank transfer must be fully converted after it is received. We cannot process partial conversions. If you want to follow the DCA (Dollar-Cost Averaging) strategy, we recommend sending multiple monthly or weekly transfers. 📌 To set this up: Configure your recurring transfers in your dashboard . Set up the corresponding transfers in your banking app. Make sure to include your tracking code to eFew readers

• The Multi BSP

  StackinSat offers the possibility of opening multiple Bitcoin Savings Plans (BSPs) under the same account. This follows the principle of project-based savings. With Multi-BSP, you can compartmentalize your Bitcoin savings into different BSPs, each with its own capital, timeframe, and goal. How to Use Multi-BSP? ✅ We recommend using our simulator to plan your strategy. ✅ Create different projects by allocFew readers

• What happens if we make a different transfer from what is configured in my Bitcoin Savings Plan?

  Handling Unexpected Transfer Amounts Case 1: The Transfer Received by StackinSat is Higher Than the Client’s Bitcoin Savings Plan 📌 Example: StackinSat receives a €100 transfer, but the client’s Bitcoin Savings Plan (BSP) is set at €25 per week. 📩 What happens next? The StackinSat team will send you an email asking you to confirm whether you want to convert the full €100 and create a one-time purchase order in our system. ✅ To validate your choiFew readers

• Password forgotten or lost

  Change Your Password 🔒 If you need to update your password, follow these simple steps: 1️⃣ Click on the "Forgot Password" button. 2️⃣ You will receive an email with a secure link to reset your password. 3️⃣ Follow the instructions in the email to set a new secure password. 📌 If you don’t receive the email within a few minutes, please check your "Spam" or "Junk Mail" folder.Few readers

• Can I change the amount of my Bitcoin Savings Plan?

  Modify Your Recurring Transfer Steps to Update Your Recurring Transfer: 1️⃣ Configure or modify your recurring transfer in your online banking app by selecting: The amount (minimum €10) The frequency ( weekly or monthly) 2️⃣ In your StackinSat dashboard, select the BSP you want to modify and click "Edit My Recurring Purchase". Then, enter the amount and frequency that match what you set up in your banking app. 📌 Need help? If you hFew readers

• Conversion and Delivery Schedules

  The conversion of your Euros into Bitcoin from SEPA bank transfers is processed Monday to Friday (excluding public holidays) between 9 AM and 6 PM. One-time purchases via credit card are available 24/7. Bitcoin is purchased after your transfer is received and verified, at which point you will receive an invoice by email. Conversions are processed on the same day your transfer is received, provided it passes automatic compliance checks ( only onFew readers

• My bank cancelled my transfer

  Banks Are Canceling Your Automatic Transfers – Here’s What You Need to Know Many users have reported a growing issue, and it affects you too. Banks are increasingly canceling your automatic transfers that you have set up to buy Bitcoin... And they do this without notifying you. This is happening with more and more banks, and it's becoming increasingly common. Additionally, some banks automatically stop your recurring transfer after 12 months. In most cases, you only reFew readers

• Profile Update

  How to Update Your Profile and Submit Required Documents In this guide, we explain how to update your profile and provide the required supporting documents requested by StackinSat. Why is this update necessary? When you created your StackinSat account, you were asked to provide an ID document to verify your identity. In compliance with current regulations, StackinSat must assign a risk profile to each client to ensure the security of your investments. Over time, yoFew readers

• How to send my Bitcoin to Sell it

  How to Send Bitcoins from Your Personal Wallet (e.g., Ledger) to StackinSat for a Buyback In this guide, we will explain how to send Bitcoins from your personal wallet, such as a Ledger device, to a Bitcoin address provided by StackinSat for a buyback. 📽 Watch our dedicated video with all the details: Bitcoin Transaction for a Buyback Introduction You have previously purchased Bitcoins as part of a Bitcoin Savings Plan (BFew readers

• Withdrawal

  If your BSP is hosted in the StackinSat Vault, you can withdraw Bitcoin from the StackinSat Vault to your personal Bitcoin wallet. The process is very simple: How to Make a Withdrawal: 1️⃣ Start the process from your dashboard by clicking on "My Savings", then the "Make a Withdrawal" button. 2️⃣ Enter the Bitcoin receiving address from your personal Bitcoin wallet to complete the withdrawal. 3️⃣ Two-Factor Authentication (2FA) must be enabledFew readers

• Delivery via Lightning Network

  You can use the Lightning Network to receive your One-Time Purchases from StackinSat. To do this, you must have a personal Bitcoin wallet that is compatible with the Lightning Network, as your delivery will be immediately sent to this wallet. In the left-hand menu of your Dashboard, select the One-Time Purchase menu, then choose the payment method by Credit Card, and finally, click on Lightning. (https://storage.crisp.chat/users/helpdesk/Few readers

• BSP Overflow

  What is an "Overflow" and How to Handle It? An "overflow" occurs when you make a bank transfer that exceeds the maximum limit of your active Bitcoin Savings Plan (BSP) Premium. In this case, StackinSat cannot automatically convert the transaction amount. However, we offer you two options to resolve this situation. Available Options in Case of an Overflow When your transfer exceeds the limit of your BSP Premium, you have two choices: 1. Reactivate Your BSP PremiuFew readers

• BSP Junior

  BSP Child – Bitcoin Savings Plan for Minors The BSP Child is a new StackinSat offering designed to allow parents, grandparents, or legal guardians to start building a Bitcoin portfolio for a minor. This product is an ideal solution for investing in your child’s future while securing their Bitcoin in a regulated and reliable environment. 📽 Watch our dedicated video on this topic: BSP Child Video Why Choose a BSP ChildFew readers

• History and Invoices

  You can view your transaction history by clicking on "History" in the left-hand menu of your dashboard. In this section, you will have access to all your recurring and one-time purchases, along with detailed transaction information. You can also view and download invoices for all your transactions by clicking on "Invoice". 📽 We have prepared a step-by-step video with all the details: Invoices (https:/Few readers

• Pause / Delete Account

  Suspend Your Plan StackinSat is subscription-free and commitment-free. You can pause and resume your BSP at any time by simply suspending transfers to StackinSat from your online banking application. For your information, StackinSat does not make direct debits from clients' bank accounts. How to Delete Your Account If you wish to delete your account, please follow these steps: Confirm the email address linked to your account. Download your transaction historFew readers

• One-Time Purchase

  One-Time Purchase You can make one-time purchases in addition to your recurring transfers. The One-Time Purchase feature is available directly from your dashboard under the "One-Time Purchase" tab. Via your dashboard, you can: ✅ Create a one-time purchase by specifying the amount. ✅ View all previous one-time purchases. 🚨 Once the request is made, you must complete the bank transfer from your bank,Few readers