• Can I close my Bitcoin Savings Plan?

  If you wish to close your BSP and no longer benefit from StackinSat's services, please first follow the procedure to suspend your Bitcoin Savings Plan from your StackinSat Dashboard. You will then have to send a message via the chat requesting the deletion of your account to customer service from the email address you provided when creating your account.Popular

• How do I make a one-time transfer in addition to my permanent transfer?

  You can make one-time additions in addition to your recurring transfers. The one-time purchase functionality is directly available from your dashboard in the operation tab. Via your dashboard, you can: Create a one-time purchase by indicating the amount See a list of all your one-time purchases in progress and pending receipt of funds. Delete one-time purchases that you don't want to honor. 🚨 OncFew readers

• Can I resell BTC for euros at StackinSat?

  We work with French financial regulators (AMF and ACPR) to set up a process for redeeming your Bitcoins in Euros that prevents any risk of fraud, money laundering and terrorist financing. We are making sure to be able to offer our customers the buyback of all or part of their Bitcoin stock in the coming months. Our target clientele being made up of investors with a long-term objective, we believe that this delay is not an obstacle to the use of our services. Our goal is to allow as many peoplFew readers

• I can't log in to my account

  If you are unable to connect to your space, please: Check that you are connected to the correct customer area Log out and refresh your browser page Reconnect to your space 👌 If it still does not work, please send us a screenshot on the chat so that our technical department can find the source of the problem.Few readers

• What are the yields of investing in StackinSat?

  The Bitcoin Savings Plan offered by StackinSat does not generate interest per se. By becoming customers, you save the wealth of tomorrow, a store of value, Bitcoin. We have a dedicated page that explains the interest of using Bitcoin for your savings (to discover this page click here). You are investing in a stock that can grow significantly over the next few years. The recurring investment strategy proposed by StackinSat smooths its entry point and thus reduces the impact of the high volatiliFew readers

• Why was my account debited but I still haven't received my satoshis?

  Note that there is an average of 24 to 48 working hours between the debit of the source account and the credit of the destination account for SEPA transfers (our services are closed on weekends). Status of your transfers and delivery of transactions The transfer is being processed by the banks: Due to interbank delays of between 1 and 2 working days depending on the bank, we cannot receive your transfer on the day it is issued (this will be possible as soon as the direct debit mandate is implFew readers

• Are purchases made every week on the same day, at the same time?

  We haven't implemented purchase date and time yet, we are planning to improve the summary emails you already receive when your payout is converted and delivered to your personal safe (wallet or wallet) . The emails you receive will be more pleasant to read and more detailed. Bitcoins are purchased after receipt and verification of your transfer, then added to the bulk daily delivery transaction which is sent at the end of the day between 6 p.m. and 8 p.m. on the Bitcoin network. Miners generaFew readers

• My Dashboard

  You will find all the information related to your account on your dashboard: StackinSat Dashboard With this dashboard you can: Access your various BSPs and information on the type, frequency and recurring amount, total amount invested, % of costs, See the value of your savings, View the evolution graph, See our banking information as well as your tracking code, Open a BSP with the StackinSat Safe and make btc withdrawals to another wallet. Create up to 10 savings plans (multiFew readers

• What is the registration procedure (KYC)?

  In order to be able to communicate with you and validate certain operations, we will ask you when you register for your surname, first name, telephone number and email address. The surname and first name that you communicate to us must be the same as those registered on your bank account. Following the publication of Decree No. 2021-387, PSANs (Digital Asset Service Providers) are required to carry out customer identification from the 1st euro. Concretely, StackinSat will not be able to transFew readers

• How do I know if my bitcoins are safe?

  We deliver the satoshis directly to the bitcoin wallet (wallet) belonging to you. Upon delivery, your Bitcoins are secured by you and your personal Bitcoin wallet, so you are responsible for securing your Bitcoins via your personal safe. As for sending euros, you alone have control because only transfers that you set up from your online banking application are possible. It is therefore impossible to access your Bitcoins or your Euros from your StackinSat account (because you are the only oneFew readers

• What rate is applied when converting euros to Bitcoin

  The rate applied is that on kraken (xbteur) at the time of conversion of the transfer. The satoshis are then added to the daily bulk delivery transaction that is posted to the Bitcoin network after 8 p.m. in the evening. Satoshis arrive in your Bitcoin wallet once this transaction has been validated by a miner (which may take time depending on network conditions). Here are two articles that will help you better understand the issue of mining fees and how transactions work on the Bitcoin netwoFew readers

• How to modify my BSP

  You can modify the configuration of your Bitcoin Savings Plan from your dashboard. You will be able to modify the amount and frequency of your payments by clicking on "Modify my current BSP*". Or change your Bitcoin receiving address, by clicking on "Change my Bitcoin delivery address". If you have configured your BSP with a SEPA transfer, do not forget to modify the configuration of your recurring transfer on your online banking application and to clearly indicate the tracking code thatFew readers

• Can I change my Bitcoin receiving address?

  A Bitcoin receiving address or BTC delivery address allows you to designate the destination of a bitcoin payment, and therefore allows you to receive your bitcoins in your personal safe (wallet). Here is the procedure if you want to change your Bitcoin receiving address to receive your satoshis on your personal Bitcoin wallet: You just have to go to your Stackinsat profile, in operations, "Modify my delivery address", and there you enter the new address. Know that this address is in your persFew readers

• I can't connect to my Green Wallet wallet?

  For information: StackinSat is not responsible for the use of your Green Wallet wallet, in fact, we are not the publisher of this digital safe (wallet). StackinSat's job is to deliver bitcoins to your personal safe. We strongly advise you to read this article "Not your key, Not your bitcoin": https://blog.stackinsat.com/les-5-principales-facon-de-conserver-ou-de-stocker-vos-bitcoins/ . If you can no longer connect to your Green wallet, please follow the following procedure: On the pin coFew readers

• Is it possible, for example, to make a single transfer of €10,000 and split it into 10 purchases of €1,000 for 10 months?

  We cannot split the transfer like this. The transfer must be converted in full after receipt.  To follow the DCA principle, we advise you to send several monthly or weekly transfers, to be configured in advance in your dashboard and also in your bank application (remember to indicate your tracking code). We are working to offer this type of solution in the coming months.Few readers

• The Multi BSP

  StackinSat offers the possibility of opening several Bitcoin Savings Plans for the same account. This is the principle of project savings. You can thus "compartmentalize" your Bitcoin savings into several BSPs, each with its own capital, time horizon and objective. We advise you to use our simulator to help you here. Create projects by segmenting your savings by projects: Personal contribution for a real estate purchase Sabbatical year Children's studies Retirement… Details about this feFew readers

• Change information on my profile (ex: email address)

  VERY IMPORTANT: As a security measure, certain information related to your profile (such as your email address) cannot be changed via your dashboard. Indeed, some data changes entail risks of data loss related to the Bitcoin Savings Plan. We strongly advise you to keep your current email address. If you have no other choice, please contact our customer service via the chat so that your request to change your e-mail address can be taken into account.Few readers

• I have a problem with my 2FA

  You must use the 2FA application that you used to configure this code (google authenticator or Authy), it is this application that gives you the 2FA connection code. As a reminder, the 2FA is a 6-digit code given to you by your 2FA application (Google Authenticator or Authy for example). This application allows you to set up double authentication in order to best secure access to your account. To do this, simply download one of these 2FA Authenticator applications and you will be able to scanFew readers

• Do I have to declare my BSP to the tax authorities

  We deliver directly to your Personal Bitcoin Vault (wallet or wallet), so your bitcoins belong to you! StackinSat does not currently offer the Bitcoin Euro conversion. The Bitcoin Euro conversion will be available during 2023. StackinSat being domiciled in France, you do not need to declare your StackinSat account. If you are a French resident you must declare your accounts abroad. You only need to report your gains on realized capital gains (i.e. Bitcoin>Euro conversions). Your capitalFew readers

• What happens if we make a different transfer from what is configured in my Bitcoin Savings Plan?

  CASE 1: The transfer received by StackinSat is higher than the client's Bitcoin Savings Plan. Here is a concrete case: StackinSat received a transfer of €100 while the Bitcoin Savings Plan is €25 per week. The StackinSat team will send you an email so you can confirm the €100 conversion request and create a one-time buy order in our system. To confirm your choice, you will need to follow the processing procedure proposed in the email you will receive when you make an "unexpected" transfer.Few readers

• Password forgotten or lost

  To change your password, click the forgot password button. You will receive a password change request by email.Few readers

• Can I change the amount of my Bitcoin Savings Plan?

  If you wish to change the amount of your Bitcoin Savings Plan, you must go to your StackinSat Dashboard, click on “make an operation” then on “Modify my current Bitcoin Savings Plan”. You will be prompted to change the amount and frequency of your Bitcoin Savings Plan. You will then need to contact your bank or go to your online space to modify the amount and frequency of your recurring Sepa transfer If your bank does not allow you to modify a recurring transfer, cancel the current one and crFew readers